Ask at the right moment.
Echo contacts customers at the point in their journey you choose.
- AI calls, WhatsApp and email
- Configurable timing
- Your own feedback questions
← All AI employees
MEET ECHO / YOUR AI FEEDBACK
Hear your customers. Know what’s next.
“I collect customer feedback, turn it into action items and help measure your CSAT.”
Part of your Beesz team. Currently invite-only.
MISSION LOG / THE PROBLEM
You can’t improve from feedback you never collect.
01
Feedback follow-ups happen inconsistently.
02
Responses are scattered across calls and messages.
03
Useful insights get buried in unstructured comments.
THE WORK, TAKEN OFF YOUR PLATE
What changes with Echo.
Find the signal.
Recurring themes turn a pile of responses into a clearer picture.
- Identifies common complaints
- Surfaces repeated requests
- Separates useful insights from noise
Turn comments into next steps.
Feedback becomes organised action items your team can use.
- Summarises customer responses
- Creates clear action items
- Helps prioritise recurring issues
Make satisfaction measurable.
Customer ratings are organised to help calculate and track CSAT.
- Collects satisfaction ratings
- Calculates CSAT
- Tracks changes over time
Same company.
A different kind of day.
Before EchoWith Echo
Inconsistent feedback collectionTimed customer outreach
Scattered responsesFeedback in one place
Difficult-to-use commentsClear action items
Unclear customer satisfactionMeasurable CSAT
FEEDBACK / WORKSPACE ECHO ONLINE
Customer voices. Clear next steps.
FROM FEEDBACK TO FOCUS
Listen → Understand → Act
01Feedback collected
02Recurring themes identified
03Action items prepared
Illustrative workflow · You keep the judgement.
START MISSION
How Echo works.
Choose the customer moment
Decide when feedback should be requested in the customer journey.
Select channels and questions
Choose how Echo reaches customers and what it asks.
Echo closes the loop
Responses become themes, action items and satisfaction measures.
You stay in control
Review the insights and decide what your team should do next.
CONNECTED TO THE JOB
Fits into your workflow.
EmailWhatsAppAI calls
ASSEMBLE YOUR TEAM
Echo works better
with a team.
READY, PLAYER ONE?
Put Echo
to work.
Collect the feedback customers rarely volunteer, and turn it into clear next steps.